Delivery & Returns

Delivery Charges

Republic of Ireland: €6.80 inc. vat

EU: 25.83 inc. vat

UK: €18.15 (no vat) 

Rest of World: €29.50 (no vat)

 

Duty/Tax Information

Your merchandise is exported free of any Irish taxes. However, all merchandise may be subject to duty or other taxes on importation into your own country of residence. Simone Walsh Beashel Limited is not responsible for any importation charges or government fees that may be applied.

A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as “Additional Postage” or “Postage Due”.

 

Delivery Information

Ireland: When ordering for delivery within the Island of Ireland, your order will be sent via Fastway couriers and will require a signature on delivery. Once your order has been dispatched you will receive an email from Fastway with details on your tracking information. Fastway will always work to deliver your order directly to you, however, if no-one is home or the house/office/building cannot be located, then the courier will then call you on the contact number provided by you on your order. It is useful to give a mobile number when placing your order. Fastway will deliver Monday – Friday during business hours so a delivery address where someone is present during these hours is recommended, this may be a work/business address.

 

UK, Europe & Rest of World: When ordering for overseas delivery,  your order will be sent via An Post. Once your order has been dispatched you will receive an email from us with details on your tracking information.

Your order will be dispatched without an invoice or any payment details as we understand that many orders are for gifts.

Framed prints will have perspex instead of glass for international deliveries for safety reasons.

 

We can only ship 20″ x 26″ Framed Prints to Ireland, UK and Europe.

We cannot ship 20″ x 26″ Framed Prints  to USA, Canada, Australia, New Zealand, Africa or Asia.

You can purchase 20″ x 26″ mounted prints only in cellophane (no frame) and have it framed at its destination.

Update 2021:  International shipping is via the postal services and is operating normally at this time though there are some delays in postal services due to high volumes.

 

 

 

Delivery Times

We are continuing to process on-line orders, while complying with social distancing and sanitising. Our courier service, Fastway, are also still picking up and delivering a normal service, while disinfecting and social distancing. We are able to facilitate any on line purchases you wish to make at this time. 

 

Although most deliveries will arrive sooner, here are our estimated delivery times:

 

Delivery within the Island of Ireland is usually withing 3 – 5 working days.

Delivery to UK and Europe is usually within 7 -10 working days.

Delivery to USA, Canada, New Zealand and Australia and Rest of World is usually 15 – 20 working days.

Orders are dispatched within 2 – 3 days. We will contact you if for some reason we are not able to dispatch within this time frame. A full refund will be given if you have placed your order and we are unable to dispatch within a suitable time frame.
Deliveries are only made Monday to Friday.

Please see An Post website for updates:

If your order is urgent please email:  simonewalshartist@gmail.com or info@simonewalsh.net  and we will respond as best we can to your requirements.

Returns Policy

PRINTS:

Many of our prints are printed and made to order, especially our larger sizes. Depending on the print chosen, we may not be able to accept a return if the item is unwanted, but in perfect condition.

We ask you to please choose and check your measurements carefully. If unsure, please email us with your inquiry.

 

PRODUCTS:

You may return most new, unopened and intact, fully packaged  items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

 

Shipping

We can ship our mounted limited edition prints & products to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

 

 

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